Frequently Asked Questions

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ReLoved is an online marketplace where you can find a wide range of branded secondhand and items, including clothing, accessories, and toys. Our aim is to provide an eco-friendly shopping alternative by giving pre-loved items a new life.
Simply browse our selection, choose the items you love, add them to your cart, and proceed to checkout. You'll need to enter your shipping information and select a payment method to complete your purchase.
We accept various payment methods including credit/debit cards, PayPal, and sometimes even local payment methods depending on your location.
Yes, you can return or exchange items within 7 days of purchase. Items must be in the same condition as they were received. Please note that buyers are responsible for return shipping costs, except in cases where items arrive damaged or not as described.
All items are carefully inspected to ensure they meet a set of standards for condition and cleanliness. We provide detailed descriptions and photos to help you make an informed decision.
Shipping costs vary based on the weight of the items and your location. Estimated delivery times are provided at checkout and generally range from 3-10 business days for domestic orders and up to 21 days for international orders.
We are thrilled to accept donations! Please visit our How to Donate page for guidelines on what we accept and how to send us your items.
If there are any issues with your order, please contact us immediately through our customer service email at [email protected] or via our website's contact form. We are committed to resolving any concerns promptly.
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